Regional Program Management Officer, Medical Asset Support Team (O-6 Billet) Supervisory

PHYSICAL DEMANDS: Must be able to perform duties in a fast-paced environment without physical limitations. Sitting and/or standing for extended periods of time (6-8 hours). Performing repeated bending motion. Average manual dexterity for computer operation. Phone/laptop use for telephonic/virtual meetings for extended periods.

DUTIES AND RESPONSIBILITIES: Personnel Management and Team Supervision o Provides direct, daily supervision and support to assigned MAST personnel, including advanced practice providers, behavioral health providers, and registered nurses. o Assigns and monitors day-to-day tasks and caseloads, ensuring equitable distribution of work and timely completion of assignments. o Conducts regular check-ins, team meetings, and one-on-one sessions to address operational issues, provide guidance, and resolve personnel concerns. o Oversees onboarding, orientation, and ongoing training for new and existing staff to maintain operational readiness and compliance with program standards. o Tracks attendance, schedules, and leave requests, ensuring adequate coverage for all operational needs.

Operational Coordination and Support o Coordinates and manages the daily deployment of MAST personnel to IHSC staffed facilities and critical need locations, responding rapidly to changing mission requirements. o Ensures accurate and timely entry of data into electronic health records and other administrative systems. o Assists with development and updates to policy and standard operating procedures to ensure compliance with program regulations and supports strategic planning for the MAST program. o Prepares and submits routine operational reports, status updates, and incident summaries to the Supervisory PMO and other leadership as required. o Monitors and maintains inventory of equipment, supplies, and resources necessary for day-to-day operations.

Performance Management and Quality Assurance o Provides input for staff performance evaluations, identifying strengths and areas for improvement. o Ensures adherence to established protocols, policies, and procedures in all aspects of daily operations. o Identifies and addresses operational issues, escalating complex matters to the Supervisory PMO as needed. o Assists with reviews of risk management/adverse actions and keeps leadership apprised of the status of all licensed, registered, and/or certified healthcare employees within the MAST program. o Supports quality improvement initiatives by monitoring compliance and participating in audits, reviews, and corrective action processes.

Communication and Stakeholder Engagement o Serves as the primary point of contact for MAST personnel regarding operational matters, policy clarifications, and resource needs. o Facilitates effective communication between staff, leadership, and other internal/external stakeholders to ensure smooth daily operations. o Responds to routine inquiries from staff, stakeholders, and facility partners, escalating complex issues appropriately. o Assists with responses to taskers, stakeholder inquiries, investigative inquiries, or Congressional inquiries as needed.

Other Duties o Performs additional operational and administrative duties as assigned to support the effective management of MAST personnel and mission requirements. o Temporary travel may be required to support critical need vacancies or orient new staff. o Serves as Acting MAST Supervisory PMO or Acting CSSU Chief, as needed.