Information Technology Specialist (NETWORK SERVICES)

CYBER EXCEPTED SERVICE POSITIONS ARE NOT SUBJECT TO THE TWO-PAGE RESUME LIMIT. YOUR FULL RESUME WILL NEED TO BE UPLOADED TO YOUR USAJOBS PROFILE USING THE DOCUMENT TYPE "OTHER DOCUMENTS". This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions Organization is defined as current, permanent ARCYBER/NETCOM employees only.

Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the education or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document. Applicant must have one year of directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.

Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills, and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly related to the work of the position to be filled.

Qualifying experience would be demonstrated by providing technical support for information technology and telecommunications systems in a large-scale enterprise environment. This experience must include hands-on administration and troubleshooting of Voice over IP (VoIP) systems, along with experience managing analog voice gateways.

Candidates must demonstrate the ability to perform inside plant work, including cable management and equipment installation in a data center, and use service management systems to document and resolve customer service requests for both modern and legacy telecommunication services.

Qualifying experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail: Manages and maintains a comprehensive inventory of telecommunications equipment with near-perfect accuracy (99%+).

This includes inside plant responsibilities such as meticulously documenting every cable run, switch port, and VoIP handset. Processes all service requests in the CAIRS database, ensuring user profile modifications and E911 location data are flawless.

Demonstrates precision in physical tasks within the tech control facility, including cable management and equipment installation. (2) Customer Service: Serves as a technical point of contact for a large user base (5,000+), fielding requests for adds, moves, and changes within both modern Unified Call Manager systems and traditional analog lines. Conducts site surveys to develop tailored solutions for VoIP, and analog services.

Directs and coordinates trouble resolution for the full spectrum of telephony platforms, assisting users with everything from VoIP feature configuration to troubleshooting issues on analog devices. (3) Oral Communication: Briefs technical solutions, such as VoIP migrations or network cutovers, to diverse groups of technical and non-technical stakeholders. Leads and participates in meetings to coordinate projects like Unified Call Manager upgrades or large-scale physical cabling installations.

Serves as a go-to resource for clear and concise answers on a wide range of topics, from DSN dialing patterns and VoIP features to the capabilities and limitations of analog gateways. (4) Problem Solving: Diagnoses and resolves advanced technical issues across the entire communications infrastructure, from the DSN and VoIP systems to legacy analog connections.

Maintains and troubleshoots analog voice gateways, such as the Cisco VG450, to ensure seamless integration of analog devices (e.g., faxes, secure phones) into the VoIP network.

Analyzes system logs and performs hands-on troubleshooting in the data center to identify root causes and implement lasting solutions for both digital and analog systems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.

OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited college or university that is directly related to the work of the position. (Note: You must attach a copy of your transcripts.)

Serves on the communications team of the Network Enterprise Center (NEC) as an Inside Plant Technician (ISP) on the Defense Switched Network (DSN), Voice over IP (VoIP), and legacy Time Division Multiplexing (TDM) telecommunications systems.,Integrates, configures, and optimizes VoIP/voice/data network systems, including IP telephony, PBX platforms, call manager systems, and associated hardware/software.,Performs installation, testing, troubleshooting, and maintenance of digital/analog switching systems, circuit equipment, cable distribution systems, and customer connectivity.,Monitors system performance, analyze logs and diagnostic data, identify service issues, and implement corrective actions to restore or improve telecommunications services.,Plans and executes upgrades, configuration changes, and technology roadmap efforts; develop procedures and recommendations to enhance voice and network infrastructure.,Coordinates with customers, NEC operations, vendors, and emergency personnel to resolve complex telecommunications issues and ensure reliable delivery service.