CSP Cloud Desk Support Desk

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The (Function/Dept) Team: Dive into the world of Okta data insights as a CSP Cloud Operations! As a member of the CSP Cloud Desk Support Team, you will work with data in both AWS Systems and our Salesforce instance to drive informed decision-making and account accuracy. You will collaborate with cross-functional teams and stakeholders to optimize our sales makers’ experience and enhance overall business performance.

The Opportunity:

• Problem Solver: Ability to think critically and analytically.
• Innovative Thinker: Applies creative approaches to problem-solving.
• Self-motivated: Driven to excel in a fast-paced, data-driven environment.
• Excellent Communicator: Able to explain complex processes clearly to others.
• Detail-oriented: Meticulous in data analysis and documentation.

Your Impact:

• Improved experience for Okta Sales teams through data hygiene and pipeline cleanliness.
• Provide actionable recommendations for business growth and revenue generation.
• Ensure accurate customer segmentation for targeted marketing.
• Delivery of time sensitive custom Private Offers while adhering to Okta rules.
• Increased customer engagement through optimized campaigns and engagements.
• Enhanced performance of marketing campaigns through data-driven decisions.

What you’ll be doing:

• Support a regional theater sales team in systems administration and related tasks.
• Leverage multiple AI tools to further refine and sharpen Operations reporting capabilities.
• Collaborate with internal and external teams to map accounts and provide pipeline updates.
• Review deal structure and provide operational support for Private Offer creation.
• Review and take ownership of support tickets from initiation through resolution.
• Complete deal tagging across multiple tools to ensure proper sales compensation.
• Monitor origination sources and associate them with the correct SFDC Opportunity.

What you’ll bring to the role:

• Bachelor's degree or 3 years with the AWS Partner tools.
• Preference given for previous experience with AWS ACE and AWS Marketplace.

• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and present complex findings to non-technical stakeholders.
• Ability to work independently and as a team, balancing multiple priorities and deadlines.
• Proven analytical thinking, problem-solving skills, and attention to detail.

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The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.