LIBRARY TECHNICIAN NF2

A minimum of one year of experience in responsible library support services, related career fields, OR relevant coursework, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above. Ability to operate office equipment such as: typewriter, computers, printers, and copiers. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Incumbent assists in a variety of technical and specialized administrative tasks, to support library operations to include acquiring, processing, distributing, and disposing of library materials, and maintaining patron accounts. Accurately records and compiles statistics on library usage including circulation, program attendance, computer usage, reference questions, and patron count. Explains library policies, rules, regulations, circulation procedures, and entitlements to library customers.

Responsible for circulation procedures, including checking library materials in and out, verifying customer access to the facility. Facilitating and completing holds and ILL requests. Registers new patron accounts and demonstrates competence in navigating online public access catalogs and virtual resources. Assists customers in locating and utilizing specific library operations and resources, including room reservations, programming, reference, and Makerspace.

Assists patrons with computer lab and regularly troubleshoots computer issues. Communicates information in a simple, clear, and straightforward manner. Participates in various events, programs, and projects to achieve library mission. Concentration of duties may be in the following areas: cataloging, processing, circulation, electronic and virtual resources, classification system alignment, Makerspace, programming, and computers/technology usage.

Additional responsibilities include generating reports, providing statistical data, and condensing information for further compilation. Incumbent must be flexible and adaptable to new business requirements, updates to information systems, and technology changes. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly.

Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage result due library materials. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.