Retentions Consultant (RE5/FAIS) - Menlo Park
About the role
Full text from the employer, as published on Adzuna, arranged into sections. Nothing added or removed.
Role Purpose The Retentions Consultant is responsible for retaining customers post-sale by delivering exceptional customer service and implementing effective retention strategies. The role focuses on addressing cancellation requests, policy lapses and missed payments through effective objection handling, empathetic communication and tailored solutions that meet customer needs. Key Responsibilities Contact customers who wish to cancel their policies or have missed payments to understand their co…
This is a short excerpt. Read the full ad at the source (Adzuna)
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
UN living-cost index for South Africa (ICSC post adjustment 28.5), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- General Work Visa: Labour department certificate that no citizen can fill the post
- Critical Skills Work Visa: Occupations on the critical skills list
- Intra-company Transfer visa: Group transfers up to 4 years
Official routes: Department of Home Affairs
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