Customer Service Representative (Spanish Bilingual)

01Overview

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

02Responsibilities

• Perform insurance verification (preferred but not required)
• Handle new patient enrollment and intake processes
• Answer incoming calls and assist patients with inquiries
• Schedule and reschedule patient appointments efficiently
• Respond to patient emails and text messages in a timely manner
• Manage and update patient records using EMR systems
• Ensure accurate documentation and maintain patient confidentiality 

03Perks

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Opportunities for career growth and development

04Requirements

• Proficient in both written and spoken Spanish and English
• Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
• Comfortable supporting US based clinics and physicians
• Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
• Demonstrates strong empathy and interpersonal skills when handling patient interactions
• Highly organized, detail-oriented, and reliable.
• Must have a stable internet connection and a quiet remote work environment