Director, Client Consulting - Global Clients & Acquirers

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

01Job Description And Responsibilities

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The incumbent will be part of VCA geographic team cluster of Singapore, Malaysia and Thailand, Global Clients & Acquirers (SMTGCA) markets, and will report to the Head of VCA GCA (Global Clients & Acquirers).

The team is involved in a comprehensive range of consulting services and solutions to our clients, that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy, and data-driven portfolio management decisions.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Singapore clients to win more business, you should apply.

02What a Director does at Visa

As a VCA Director, you will be leading VCA engagements in the market. In this role, you are expected to:

• Use Visa and external data to analyze client needs and identify opportunities for consulting assignments with Visa's key clients
• Develop project pitches and secure new Consulting assignments with clients, as well as re-engagements opportunities via a consultative sales approach
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate, and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery)
• Cultivate relationship with Visa's clients and partners - namely the Global Clients & Acquirers, by being strategically focused, optimize client performance and implement recommendations in customer life cycle management, new product development and launches
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa's rich value-added services (VAS) from functions such as Marketing, Products, Risk etc.
• Develop propositions by closely working with Client Relationship Managers, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients
• Enable growth and improve profitability across our clients' payment business through portfolio management and segment expansion
• Support the VCA Singapore team in managing strategy, reporting and operations

03Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialized experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having the Consulting Director in-market in Singapore. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

04Basic Qualifications

• 12 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.
• Experience in designing and managing client consulting solutions.
• Experience in analyzing client journeys and developing strategies for client experience improvement.
• Experience in partnering with cross-functional teams to deliver scalable solutions.
• Experience in resolving client issues and developing long-term business strategies.
• Experience in business development and supporting sales goals.
• Experience in cultivating a client-centric mindset within teams.

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
• Experience in a banking, card issuing and/or acquiring business
• Analytical and technically minded.
• Strong oral and written communication skills.
• Detail oriented and comfortable in a fast-paced, multi-threaded environment.
• Excels at matrix management.
• Curious and eager to learn, comfortable with processing new information and connecting seemingly unconnected dots.

05Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.