IT SPECIALIST (NETWORK/SYSADMIN) (TITLE 32)

*Your resume must reflect in detail how the duties and responsibilities under each position you have held with each employer meets the below listed general and specialized experience required for the position. **Must include beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week in order to determine part time vs. full time credit.

Minimum Requirements: Have experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

Specialized Experience GS-11: 1-year specialized experience equivalent to at least the GS-2210-9 level? (SF 50 showing experience in occupational series 2210 required to validate response) OR Incumbent must have: Ability to establish Logistics Information Systems on land or satellite-based networks and operate systems in order to verify connectivity and system functionality for computers, network equipment and associated peripheral devices.

Ability to trouble shoot and provide staff advisory/user assistance, training, evaluative services and functions to enhance computer system operability/interoperability. Knowledge of DOD, DA, and NGB IT regulations, policy, and guidance.

Knowledge of data processing rules, operating procedures, terminology, codes, processing methods, network integration, and current operating system hardware and software characteristics, capabilities, and limitations combined with a knowledge of State/Territory technical and administrative requirements and procedures sufficient to research and evaluate feasibility of proposed automation applications, develop programs and make recommendations on new and upgraded hardware and software.

Knowledge of Army National Guard (ARNG) CSS related missions, objectives, terminology, and management practices sufficient to recognize probable areas of interaction and overlap between proposed applications and existing systems. Knowledge of standard computer systems sufficient to troubleshoot hardware and software problems and skill to isolate causes.

Knowledge of capabilities and limitations of a variety of hardware and operating systems; technical characteristics of computer equipment systems and software; and established equipment testing methods and terminology. Knowledge of instructional and communication techniques sufficient to conduct required training, provide customer/user assistance while improving their self-sufficiency and productivity with the equipment and software. Or Education (see below)

MAJOR DUTIES: This is NOT an all-inclusive list. Serves as an advisor to the Supervisory Logistics Information Technology (LIT) Specialist(SASMO) and Systems Administrator on all Combat Service Support (CSS) Automated Logistics Systems and Programs. Exercises knowledge and oversight for all matters pertaining to the fielding and operation of Automated Logistics System and Programs.

Utilizes an extensive knowledge of logistics programs/operations and a clear understanding of automated systems to manage projects and programs for systems integration of CSS automation. Identifies funding requirements to support SASMO operations, justifies and submits budget requirements for State operating budget, and executes funds received. Serves as project leader/supervisor responsible for developing, assigning, and coordinating duties and projects for LIT systems administrators.

Reviews SASMO Standard Operating Procedures (SOPs) to ensure they are current (i.e., helpdesk, repair operations, etc.). Operates as the Quality Control Specialist for the Quality Control Program and Quality Control Plan. Conducts quality inspections, customer feedback, and continuous improvement initiatives associated with the Quality Control Plan. Perform Software conversion, hardware fielding and continuous support.

Researches and resolve hardware, software, and applications program problems by troubleshooting and working with user, NGB support agencies, and/or manufacturer/vendors/representatives as required. Coordinates and communicates with Department of the Army (DA), National Guard Bureau(NGB), and Program Executive Office/Program Manager, regarding CSS operations and automated systems support, problem resolution, software upgrades and change packages.

Provides assistance to functional users in the identification of computer problems, troubleshooting diagnostics and resolution of technical problems identified in trouble tickets and initial setup of serviced automated logistics information system computers to include loading software, configuring modem and network card(s), assigning Internet Protocol (IP) addresses with correct subnet, connectivity to the network as required, coordinating with other support personnel and completing technical inspections.

Analyzes requirements, manages, and coordinates automated logistics information system hardware and peripherals pertaining to the receipt, distribution, installation, and life cycle management of devices that are directed to be managed at unit/state level. Installs, tests, and evaluates automated logistics information system hardware. Manages the State/Territory CSS automation hardware tactical computer exchange (TCX) (aka equipment float) program and ensures accountability of exchanges.

Serves as the point of contact for the Sustainment Automation Support Management Office(SASMO) Work Order Desk. Provides telephone coverage for users requesting assistance with hardware/software via a help desk, resolve problems, escalates complex issues to enterprise systems or to a technical specialist/contractor supplied support services; as well as prepares and accomplishes all work order work order routing. Administers and coordinates warranty contracts related to system support.

Provides timely, courteous, and professional service when conversing and interacting with users both telephonically and face-to-face. Performs other duties as assigned.