IT Cybersecurity Specialist (CustSpt/InfoSec)

Basic Requirements Applicants must possess either education, as described below, or have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

GG-11: A Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR Attention to Detail - experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague.

Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions.

Qualifying Experience To qualify based on your experience, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Troubleshooting and resolving computer hardware, software application, and desktop configuration issues using diagnostic and recovery tools; Installing, configuring, and maintaining client-level hardware, operating systems, and software to meet operational and security requirements; and Providing technical customer assistance and documenting incident resolutions in automated tracking databases.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement. Combination of education and experience is not applicable for this position.

Diagnoses and resolves application, desktop, and network configuration issues as primary customer liaison, recommending configuration changes and escalating unresolved system problems to senior specialists,Provides technical incident response by troubleshooting customer application problems and validating, standardizing, and documenting resolutions in automated tracking databases to maintain business continuity,Coordinates the planning, testing, acquisition, and integration of new customer support systems and emerging technologies with internal staff, contractors, and vendors to optimize service delivery,Installs, configures, troubleshoots, and maintains customer hardware and software, recommends tool purchases, and delivers user training to enhance technical support services,Executes system and file recovery across operating systems, networks, and endpoint equipment while analyzing support trends and applying information security policies to restore customer operations