Working Student IT Support & Operations (m/f/d)

About Us

Zenjob is a Berlin-based job portal with the goal of empowering the workforce of tomorrow with innovative technology. We envision a world where everyone has complete control over their work life. Even today, part-time workers can decide when, where, and how they want to work with just a few clicks. Our service is available in over 30 cities in Germany, over 5 cities in the Netherlands, and with our upcoming launch in the UK, we aim to expand into further international markets. Our $50 million (€45 million) funding round in February 2022 will enable us to achieve our goals: accelerating our expansion across Europe, scaling our platform, and delivering new data-driven automation features for our rapidly growing customer base.

The position

As our Working Student IT Support & Operations, you keep them productive by owning first-level support, devices, and onboarding and offboarding. That frees our IT engineers to focus on security and automation projects. You report to Max Schneider, Senior Engineering Manager IT.

You'll do this with us

• IT requests in Freshservice and Slack get a fast first response and a clear resolution or handoff.

• Every new joiner starts with a working laptop and the right access on day one, and every leaver's access and hardware come back.

• Our asset inventory and hardware stock match reality.

• Colleagues solve common issues themselves with guides you wrote.

This is what you bring with you

• Enrolled at a university in Germany for at least the next 12 months

• Hands-on experience troubleshooting macOS and Windows

• Experience supporting non-technical users, in IT or another service role

• Careful handling of accounts, access and personal data

• Fluent English; German is a plus

Nice to have

• Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system

• You have built small tools with AI coding assistants and know where they can break

Practical Details

• Working hours: 16-20 hours per week during the semester

• Location: Berlin office, with 2-3 days per week on-site, depending on the agreed working hours

• Duration: Minimum commitment of 12 months

We offer this

• An open and great team that will support you from day one.

• Extensive onboarding: Company onboarding, regular training sessions and an open feedback culture

• A hybrid work model that allows for working in the office and remotely, flexible working hours, and the possibility of bringing your dog to the office.

• 30 EUR Urban Sports Club subsidy, 25% discount on Fit X membership.

• Quarterly team events, winter and summer parties, budget for our employees' birthdays and anniversaries

   

Watch our Culture Video to see what it's like to work at Zenjob: Meet Zenjob - our culture, values ​​and team

If this has sparked your interest, we would be delighted to get to know you! Apply now and send us your documents.

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