IT Support Specialist
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
BCIC Swiss GmbH | Best Connect International Company is looking for a (part time ,on-site) "IT Support Specialist" in Lugano .
01Tasks
➡️ Provide first- or second-level contact and problem resolution for customer issues.
➡️ Work with third-party vendors to remediate complex AV issues as needed.
➡️Provide timely communication on issue status and resolution.
➡️ Maintain ticket updates for all reported incidents.
➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.
➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.
➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
02Requirements
1.Must hold a valid work permit
2.Several years of experience in the IT field
3.Local language (Italian) & English fluency mandatory .
03Benefits
On-site role
Stable ongoing project
Professional and supportive work environment
Opportunity for additional hours based on performance
Potential for long-term engagement
1st November 2026
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for Geneva (ICSC post adjustment 80.3), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Work permit B / L (non-EU quota): Highly qualified specialists, employer proves no Swiss or EU candidate; annual quotas
- EU/EFTA free movement permits: Registration for EU/EFTA nationals with a job
Official routes: State Secretariat for Migration (SEM)
Answered at our last check on Oct 25, 2026.
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