Support Services Specialist

MINIMUM QUALIFICATION REQUIREMENTS All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the OPM Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector.

You may qualify at the GS-11 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-9 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Coordinating administrative and support services in areas such as facilities, space management, property or asset management, equipment, supplies, acquisition or procurement, logistics, transportation, or contracting; and 2) Assisting with program operations or customer requirements analysis to identify operational problems, service deficiencies, resource requirements, trends, or opportunities for improvements.

OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR A combination of experience and education. (Combinations of successfully completed education and experience may be used to meet total qualification requirements as specified above. The total percentages must equal at least 100 percent to qualify.

Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-11.) You may qualify at the GS-12 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-11 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Managing or evaluating support services involving multiple functional areas such as facilities, space management, property or asset management, equipment, acquisition or procurement, logistics, transportation, or contracting; 2) Planning and organizing program or initiative activities involving cooperation and communication with multiple organizational components, contractors, vendors, or external stakeholders; and 3) Leading project planning which involves developing, evaluating and reviewing requirements, schedules, resource needs, procurement activities, or implementation plans.

You may qualify at the GS-13 level, if you fulfill the following qualification requirement: One full year of specialized experience equivalent to the GS-12 grade level in the Federal service or equivalent experience in the private sector that demonstrates all of the following: 1) Managing or evaluating support services involving multiple functional areas such as facilities, space management, property or asset management, equipment, acquisition or procurement, logistics, transportation, or contracting; 2) Conducting analyses of program operations, customer requirements, resource utilization, or service delivery to identify problems and develop recommendations for improving effectiveness or efficiency; 3) Providing technical advice and recommendations related to support services, operational, resource, or service-delivery issues and coordinating with internal and external stakeholders to resolve such issues; and 4) Evaluating existing policies, procedures, and activities to ensure compliance with applicable support operations and services.

Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

As a Support Services Specialist, GS-0343-11/12/13, your typical work assignments may include the following: Coordinating and administering support services programs involving facilities operations and maintenance, space management, property and asset management, equipment, supplies, acquisition and procurement, logistics, transportation, contracting, and related administrative services.

Analyzing and evaluating support services operations and customer requirements to identify service deficiencies, operational problems, resource needs, negative trends, and opportunities to improve efficiency, effectiveness, and customer service.

Coordinating with customers, management officials, contractors, vendors, and other Federal organizations to resolve operational issues, monitor service and contract requirements Planning and coordinating facilities, renovation, modernization, acquisition, and other support services projects, including developing requirements, schedules, budget and resource needs, procurement activities, and monitoring project implementation and deliverables.

Leading complex and high-visibility support services projects and initiatives, establishing requirements, milestones, resource needs, performance expectations, and implementation strategies.