Supervisory Financial Administrative Specialist (Accounts Management)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: - Analyzing and resolving accounts receivable issues, including outstanding balances, payment discrepancies, and debt collection activities. - Applying knowledge of healthcare revenue cycle operations, including billing, insurance reimbursement, collections, and claims follow-up. - Coordinating and prioritizing workloads to ensure timely completion of assignments and achievement of organizational goals. - Monitoring productivity, workload statistics, and operational performance to identify deficiencies and recommend corrective actions. - Providing technical guidance, training, or mentoring to employees on financial processes, policies, and procedures. - Interpreting and applying financial management regulations, collection policies, and established operating procedures. - Identifying workflow inefficiencies and recommending or implementing process improvements to enhance operational effectiveness. - Researching and resolving complex financial or administrative issues through coordination with internal and external stakeholders.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education to qualify at the GS-11.

This can be determined by adding total qualifying experience as a percentage of the required experience and education as a percentage of the total required. The total percentage must equal 100 percent. Graduate education beyond 2 years is creditable. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements

The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Reviews established goals and objectives and analyzes employees and tasks in regard to meeting and maintaining set goals and objectives. Takes appropriate action to correct deficiencies when noted by reassigning work assignments, training, requesting additional staffing and/or overtime, and related actions. Exercises responsibility for all accounts receivable activities for all the facilities assigned to the CPAC.

Provides management oversight, guidance and direction for monitoring activities designed to ensure the integrity and accuracy of healthcare collection activities. Monitors the review of claims data in order to identify patterns or trends and to ensure accurate billing in accordance with appropriate rules and regulations. Identifies negative trends and develops strategies for improvement.

Exercises responsibility for insuring improved services to Veterans; Improved revenue collections; Improved operational performance; Merging industry proven best practices into VHA Business Operations; Functionally standardizing processes; and Focusing on developing people, processes, and technology.

Monitors and evaluates administrative activities, implementing substantive recommendations for program improvements, ensuring effective use of office staff and resources within given timelines, and recommending needed changes to enhance services. Ensures that subordinate staff adheres to established guidelines and performance expectations which are clearly communicated through both formal and informal performance plan evaluations.

Designs, plans, schedule, and conducts studies, training programs, and organizational strategies to identify opportunities to improve customer service and quality. Facilitates the innovative application of industry and agency best practices and quality management methods. Work Schedule: Monday-Friday, 8:00am-4:30pm Compressed/Flexible: May be available at supervisors discretion Telework: This position may be authorized for telework. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Financial Administrative Specialist (Accounts Management)/PD61501A