Military Service Coordinator

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/26/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09 level.

If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11 (or higher) and the promotion potential of your current position must be at least GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: Completion of one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization.

Specialized experience is defined as experience which demonstrates extensive knowledge of complex fields of law, regulations and Federal legislation pertaining to the full range of Veteran benefits, to include compensation and VA regulations and procedures to assist with claims; and comprehensive and thorough knowledge of state, federal and local benefits program in order to explain them to individuals of all educational backgrounds.

Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have: A PhD. or equivalent doctoral degree, OR Three full years of progressively higher-level graduate education leading to such a degree, OR LL.M., if related. (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.) Combining Education &

01Experience

If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

02Physical Requirements

A high level of physical energy is required, as the incumbent will be expected to meet with many people in many different locations in the course of a workday. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Specific duties include: Conduct comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills Perform liaison activities with Military command structures to properly schedule and conduct transition briefings Explains benefits programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim forms Serves as intake specialist ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing Maintain excellent rapport with community partners, Veterans service organizations, peers, VARO staff and the Veterans in the community Demonstrates ability to work independently, adjust to changing work schedules and locations and to handle differences in opinions in a businesslike fashion Maintain professional, positive and helpful relationships with customers by exercising tact, diplomacy and cooperation with all VBA partners Consistently and conscientiously exercise sound and equitable judgement in applying stated laws, regulations, policies and procedures to ensure dissemination of accurate information Use office automation software such a word processing, presentation software and spreadsheet programs to create reports, presentations and similar documents Work Schedule: Full time, Monday - Friday, 7:30 am - 4:00 pm Compressed/Flexible: Available, at the manager's discretion Telework: Yes - This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Service Coordinator; PD39669A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required