IT Specialist (OS)

EXPERIENCE Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: For the Band 3 (GS-11) you must have one year of experience at a level of difficulty and responsibility equivalent to the Band 2 (GS-09) in the Federal service.

Experience for this position includes: Ensures the security and integrity of the bureau's Windows server infrastructure by implementing and enforcing standardized IT cybersecurity principles, including NIST SP 800-53 and IRS 1075 controls. Provides continuous (24x7) operational support for BEA's server and IT security environment, maintaining compliance, safeguarding systems, and ensuring the availability of mission-critical and administrative applications for end users.

Demonstrated enterprise Windows Server Administration. Experience performing secure installation, configuration, maintenance, and complex troubleshooting of Windows Server-based systems within an enterprise-scale environment. Hybrid Infrastructure & Network Management.

Experience administering hybrid on-premises and cloud infrastructures (including Microsoft Azure); managing network services; and configuring Group Policy Objects (GPO), Active Directory Domain Services (ADDS), and/or Microsoft Entra ID with an emphasis on security best practices. Direct experience managing and maintaining Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP).

Experience executing enterprise server patching, vulnerability remediation, and managing virtualization or Virtual Desktop Infrastructure (VDI) platforms (such as Microsoft Hyper-V or VMware). Possession of an active Microsoft Windows Server Hybrid Administrator Associate certification, Azure Administrator Associate certification, or equivalent certification, is preferred but not required.

OR Education: 3 years of progressively higher-level graduate education leading to a Ph.D. degree or Ph.D. or equivalent doctoral degree Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer. After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required. You will have 48 hours from the closing date of this announcement, 10/29/2026, to complete the assessment as this assessment is part of your application.

Provide Windows Server Administration and Infrastructure Support.,Deploy, secure, and optimize Azure environments by managing cloud resources, identity and access controls, monitoring, performance, costs, and overall system health.,Maintain secure, compliant server operations through cybersecurity controls, vulnerability remediation, log reviews, automated patching and configuration, documentation, and audit readiness.,Maintain accurate IT documentation, communicate changes and incidents, collaborate across teams, and provide clear technical guidance, knowledge transfer, and user support.