Customer Sales & Service Consultant - Czech or Polish speaking - Manchester

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.

We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills.

As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Kindly note this is an office-based position.

Please be aware that this position requires working in shifts

Qualification

To be considered for this role the following requirements are a must:

Proficiency in English, both spoken and written and at least one of the following languages is a must-have requirement for this position: Polish or Czech  Customer and sales focus to provide excellent service and close any sales opportunity A levels/High School certificate Willing to work in a shift environment PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)

Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits.

Internal staff can only apply if they have completed a minimum of 1 year of service with the Company/in their current position.

Salary & benefits

Competitive salary

Life Insurance Private Medical support Bonus opportunities tied to Company results and performance - subject to eligibility criteria being met Discounted airline staff tickets all around the world