Remote Helpdesk Coordinator: SLA-Driven Support
About the role
Full text from the employer, as published on Adzuna, arranged into sections. Nothing added or removed.
Placements24 is seeking a Remote Helpdesk Coordinator to support clients remotely, including those in Polokwane. You will coordinate helpdesk activities, triage tickets, and guide junior staff to ensure timely resolutions. Responsibilities include prioritizing requests, assigning tickets, providing remote assistance, and maintaining the knowledge base. Strong communication and problem-solving are essential for a distributed remote team. J-18808-Ljbffr
This is a short excerpt. Read the full ad at the source (Adzuna)
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
UN living-cost index for South Africa (ICSC post adjustment 28.5), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- General Work Visa: Labour department certificate that no citizen can fill the post
- Critical Skills Work Visa: Occupations on the critical skills list
- Intra-company Transfer visa: Group transfers up to 4 years
Official routes: Department of Home Affairs
Ask CSI about this job
Answers link to jobs and tools on Dev Global Jobs.
Review Dev Global Jobs
Used this site to find a job? Tell other job seekers what worked and what did not.