Lead Medical Support Assistant

Basic Requirements

a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens b. Experience. None. c. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. d. Licensure/Certification/Registration. None. f. Foreign Education.

To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. g. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. h. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

Lead Medical Support Assistant, GS-07 (1) Experience. One year of creditable experience equivalent to the next lower grade. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled (Advanced level experience). (2) Knowledge, Skills, and Abilities (KSAs).

In addition to meeting the experience above, the candidate must demonstrate the following KSAs: (a) Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community. (b) Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. (c) Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. (d) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. (e) Ability to provide staff development and training. (f) Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7.

Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

NOTE: The 2-page Resume requirement does not apply to this position. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage. The Lead MSA evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include but are not limited to: Conducting phone audits Distributing and balancing the workload among employees in accordance with established work flow or job specialization Assuring timely accomplishment of the assigned work flow or job specialization Assuring timely accomplishment of the assigned workload.

Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities Obtaining assistance from the supervisor on problems that may arise. Provides on the job training for employees in accordance with established procedures and practices.

Ensuring accurate and timely scheduling of appointments Providing guidance to staff members, to include changes in policies and procedures, creating and maintaining employee work schedules, and acting as a liason among Advanced MSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Telework: Not available Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized