Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes: performing administrative duties in a medical clinic, greeting patients, managing secure communication systems, scheduling appointments, maintaining patient medical records, preparing routine correspondence, and supporting patient admission/release workflows. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12.

Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Perform receptionist and clerical functions in a medical clinic, including data entry, appointment scheduling, and coordination with specialty services.,Complete patient order forms, lab requests, and other administrative documentation.,Communicate appointment delays and resolve routine administrative concerns.,Support in-processing and out-processing of outpatients, families, and caregivers.,Respond to emergency calls, follow communication protocols, and operate emergency systems.