Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirement for a Medical Support Assistant (Office Automation): Specialized Experience: One year of specialized experience which includes: Performing customer service functions, such as answering telephones, relaying messages, and handling customer complaints; Scheduling medical appointments using automation programs; Maintaining files in either electronic or paper format; and utilizing a personal computer and software programs to create documents and reports.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (You MUST submit a copy of your transcript with your application package or you will be rated ineligible.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

Perform the full range of receptionist, recordkeeping and miscellaneous clerical duties.,Receive patients and visitors as the initial point of contact, in person or telephonically.,Obtain identifying information and determines the nature of the visit/call.,Ensure eligibility for care, and contacts Patient Administration for verification.,Schedule, maintain, and monitor patient appointment schedules for the clinic/practice.