Medical Support Assistant (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes scheduling and coordinating patient appointments; maintaining patient medical records; verifying patient information and eligibility for healthcare services; and receiving and routing patient inquiries, messages, or requests to appropriate healthcare staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12.

Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Schedule, coordinate, and maintain patient appointments within a healthcare setting.,Receive patients and visitors and provide administrative assistance regarding clinic services, procedures, and appointments.,Enter, retrieve, update, and verify patient information using electronic health records and other automated healthcare systems.,Maintain patient medical records and ensure required documentation and forms are accurate and complete.,Receive and route telephone calls, secure messages, patient inquiries, and information requiring attention by healthcare staff.,Coordinate patient appointments, referrals, and other administrative requirements with healthcare providers and specialty clinics.,Perform administrative and clerical support associated with patient in-processing, care, and out-processing.