Information Technology Specialist

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

Leading and contributing to teams and projects as assigned, based upon guidance, direction, and prioritization; Providing IT subject matter expertise/assistance to support customers in execution and interface with stakeholders to harmonize processes and develop collaborative approaches; Utilizing financial system of record, Microsoft Teams/Office Suite applications, to support overall IT services; and Communicating with senior level management and other stakeholders on program activities and facilitate responses.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the 9 competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

NOTE: Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You will serve as a Information Technology Specialist and be responsible for managing and implementing IT equipment resource allocations needed throughout Coast Guard Arctic District Area of Responsibility (AOR).The incumbent serves as the subject matter expert regarding all communications systems, executing the duties of an Information Systems Security Officer (ISSO), and providing budget management.

Work includes analysis, design, fielding, and support of Coast Guard and District managed information, telecommunication, and phone systems with a focus on those supporting and improving Coast Guard operations. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include: Directing and/or conducting special studies that include analyzing communication processes and project workflow, resource requirements and Base C4IT Division methodologies.

Managing C4IT SharePoint site development and upkeep. Designing and developing CGD-A business processes to utilize technology systems and applications to improve work flow and increase productivity. Advising project managers and supervisors on the latest hardware, software, and communications developments and their possible impact on operations within the District.

Managing subscriber information and certificate registration instructions, assisting users with downloading certificates, reports suspected compromise, and abides by policies of PKI registration Practice Statements and Certification Practice Statements. Coordinating, monitoring, setting priorities, and providing status reports on projects, incidents, and routine work performed by the DT functional area.

Tracking account balances, commitments, obligations and expenditures utilizing the current Financial Management system and tools; ensuring compliance with regulations governing Appropriate Funds. NOTE: The incumbent must maintain professional certifications consistent with current IT/IA policies used by DOD, DHS, and CG. NOTE: Within 6 months of date of designation as ISSO incumbent must obtain and maintain a Certified lnformation System Security Professional (CISSP) or equivalent certification as defined by U.S.

Coast Guard Security and Information Assurance (SIA) Manual M5500. l 3. Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information