Seller Operation Manager

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet, and consumers, a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

The Seller Success Department’s mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform. The Sellers Operations & Intelligence team being the backbone of the Seller Success Department, drives convergence, efficiency, and data-driven insights across all seller channels and geographies.

Back Market is looking for an analytical and hands-on team member to join the Sellers Operations & Intelligence team.

Reporting to the Lead of Sellers Operations & Intelligence, you will help Seller Success Managers to operate more effectively by improving tools, processes, reporting, and program execution.

Key Responsibilities

• Improve the tools, dashboards, and reporting used by Seller Success Managers to monitor seller performance

• Support team routines and workflows by simplifying processes and reducing manual work

• Run and optimize seller programs operations, especially our seller incentive programs

• Ensure data quality and reporting accuracy for business reviews and decision-making

• Partner with Seller Success Manager, Analytics, and Product teams to implement scalable solutions

• Identify opportunities to use AI and automation to improve efficiency and insight generation.

Required Qualifications

• 3 to 5 years of experience in business operations, sales operations, business intelligence, or a similar role.

• Strong analytical skills, SQL is a must, and experience with reporting and dashboard tools such as Google Sheets, Omni, Tableau, or Power BI.

• Experience supporting commercial or account management teams with processes, tools, or performance tracking.

• Interest in AI, automation, and process improvement.

• Strong sense of Ownership & positive learning attitude are must-have

• Good organization & communication skills, and not afraid of writing structured documents

• English is no-brainers (fully professional capability in English). If you’re extra cool and speak more languages, bonus points for you!

Please submit your CV in English.

Hiring Process

1. Screening Interview - 45min

2. Live case study Hiring Manager - 60min

3. Stakeholder interview - 45min

4. Leadership Interview - 45min

4. Culture Fit Interview - 45min

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives, it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment, with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.

- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA, from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesn’t mean the perfect fit, we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

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