Lead Medical Reimbursement Technician

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Reviewing patient accounts to resolve billing discrepancies and process adjustments or refunds Evaluating debt relief requests and monitoring repayment plans Resolving customer inquiries concerning medical bills, payment obligations, and debt relief options Reviewing completed work for accuracy and timeliness Training team members on work procedures and providing guidance to resolve problems.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

THIS IS NOT A VIRTUAL POSITION; YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Major duties may include, but are not limited to: Conducts follow-up contact with customers through telephone, electronic, or written media to ensure services provided were adequate and appropriate. Provides customer support to facilitate the relief of a customers debt by communication and various debt relief options.

Provides education and assistance through telephone or written correspondence concerning programs administered to assist customers and their families. Explains the intricacies of the Medical Care Cost Recovery program to customers and their representatives. Distributes and balances workload and tasks among employees in accordance with established work flow. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: May be discussed to meet the needs of the agency.

Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Lead Medical Reimbursement Technician/PD04559A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized