Patient Service Representative (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes 1) conducting patient interviews to obtain feedback regarding medical services received; 2) providing health care options for patients and their families according to available guidance; and 3) utilizing automated healthcare systems to manage service performance data of a treatment facility. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Serves as an advocate across the facility; receives, documents, and resolves complaints and grievances submitted by patients or their designated representatives.,Conducts patient interviews and investigations to identify service gaps, analyzing both individual and systemic grievances.,Develops and delivers targeted in-service training to staff members to address identified service deficiencies and improve care delivery.,Inform leadership of problem areas and recommending actionable strategies to enhance facility operations and the patient experience.,Analyzes organizational policies, systems, and procedures to identify operational weaknesses, inefficiencies, or barriers to care.,Coordinates with leadership to resolve system defects in delivery of services, procedures, and policies or environment of care.,Serves as primary clinic representative for customer service issues, conducts patient satisfaction surveys; and identifies, analyzes and evaluates trends that reflect patient perception of services.