MWR Maintenance Helper

General knowledge of the specified types of work involved with the various occupational trades persons assisted. Knowledge of safety and environmental rules and regulations concerning procedures, equipment, commonly used chemicals and basic safety is required. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities and provide information about local attractions.

Provide assistance in handling customer complaints, involving management as necessary. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to carry out assigned work in accordance with instructions and specifications in assisting journeyman level workers. Ability to use and maintain the basic tools and equipment pertinent to the various occupations.

Knowledge of the basic materials utilized in the performance of the various repair and maintenance activities in conjunction with the journeyman trades persons.

Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Performs recurring assignments, e.g. follow up on maintenance requests reported by guests, housekeeping or front desk. Incumbent assists in performing work in at least two of the following trades in the maintenance and repair of buildings and related fixtures. Maintains work order log and follow up as required. Reports status to supervisor. Logs trouble calls with contractor as appropriate.

Plumbing: Assists in making plumbing repairs to sinks, faucets, commodes, tanks, urinals, P-traps, shut-off valves on washing machines and water supply that can be accomplished by removing, cleaning, resealing, replacing defective parts or units, installing water heaters, garbage disposals, faucets and sinks.

Washer/Dryer repair: Assists in performing routine maintenance on washers and dryers to include cleaning lint ducts and vents, replacing hoses and fittings as required, and referring more complex problems to supervisor for action. Heating, Ventilation and Air Conditioning (HVAC): Assists in the recognizing the cause of faulty equipment and assists making repairs on a variety of HVAC units as appropriate. Electrical: Assists in recognizing and reporting electrical problems. Assists with repairs as appropriate.

Replaces fluorescent and incandescent ballasts, bulbs and tubes. Carpentry: Assists in basic carpentry repairs such as repairing or replacing screens; window and door frames; molding and trim; and repair and replacement of drywall or similar products. Painting: Assists in preparation of areas and standard coating methods such as brushing, rolling and spraying and ensure surfaces are fully coated, protected and free from drips and runs. Performs other related duties as assigned.