Supervisory Copyright Specialist (Licensing)

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and manage a workforce. Knowledge of Copyright laws, regulations, policies, procedures, and practices. Ability to conduct program evaluations.** Ability to analyze operational problems and develop solutions.

Ability to communicate and interact with others. Ability to communicate in writing. Ability to communicate effectively other than in writing.

This position is located in the Licensing Section, Financial Management Division, Office of the Assistant Register and Director of Operations, Copyright Office. The incumbent serves as the Head of the Information Unit for the Copyright Licensing Section, carrying direct supervisory oversight of the Licensing Information Unit.

Key responsibilities include developing the Section's public affairs program and creating diverse informational materials of a legal and non-legal nature to educate the public and specialized interest groups on the policies, programs, and activities of the Licensing Section as well as the statutory licensing provisions of the Copyright Act.

As the Head, Licensing Information Unit, you will: Coordinate, plan, and direct the work programs and staffing operations of the Information Unit, supervising a group of employees performing work at the GS-11 level and below who are engaged in accepting, processing, and examining statutory license statements of account. Monitor production reports, analyzes workflows, and resolves operational problems to ensure the continuous effectiveness of the Unit, taking or recommending decisive corrective actions as necessary.

Provide administrative and technical supervision to ensure the successful accomplishment of all unit work. Explain complex work requirements, methods, and procedures to staff, providing targeted instructions on unique or highly technical assignments. Plan, develop, and lead strategic outreach and stakeholder engagement initiatives that advance the broader organizational objectives of the Licensing Section.

Establish and maintain strong partnerships with external organizations and key stakeholders, allowing the incumbent to expand public awareness of licensing programs and frameworks. Serve as the principal advisor to the Licensing Section Chief on external outreach initiatives, stakeholder engagement opportunities, and emerging industry trends impacting licensing programs.

Prepare presentations, and talking points for the Licensing Chief and senior leadership related to outreach activities and stakeholder engagement efforts. Serve as a program manager for assigned organizational initiatives, providing rigorous leadership throughout the life cycle of projects, including planning, development, deployment, and evaluation, with a specific focus on Licensing ECS as it relates to Information Unit activities.

Serve as a backup product owner regarding the strategic planning, design, and deployment of Licensing ECS, specifically driving the development of workflows and user stories, participating in grooming sessions, and actively engaging in user acceptance testing to ensure public-facing user interfaces and internal features accurately align with Information Unit workflows and business requirements.

Direct the statutory license public relations and informational activities of the Licensing Section, maintaining primary accountability for the development and modernization of the Licensing Section website to maximize public access via the internet. Conduct regular surveys of Licensing Section stakeholders and develops special programs such as web-based training for industry stakeholders.

Direct the design, technical revision, and modernization of all licensing information services, official circulars, forms, and instructional documents, ensuring high-quality online availability. Develop, test, and refine comprehensive system frameworks and technical requirements to transition all manual licensing forms to automated electronic filing mechanisms.

Conduct systematic and periodic evaluations of Licensing Information Unit program goals and objectives to ensure optimal alignment on organizational mission targets. Oversee core unit workflows, which encompasses handling public and stakeholder inquiries, processing statutory licensing documentation, managing official public records, and distributing informational resources regarding statutory licenses.

Revise and develop unit standard operating procedures, and enhances overall program efficiency, while clearly defining authority to preclude any overlap of supervisory roles with other Licensing units. Compile production statistics for various reports. Perform other duties as assigned. The position description number for this position is 471367. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flexitime work schedule. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.