PROGRAM SUPPORT ASSISTANT

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems.

Examples of specialized experience includes performing administrative support functions and management of specified programs; knowledge of an extensive body of policies and procedures governing the overall administrative operations such as duties, priorities, commitments, policies, and program goals of the organization sufficient to perform non-routine assignments; evaluating program efficiency to implement processes to improve programs; advising others on using correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondences and reports; knowledge of various office automation software processing procedures and function keys to produce a wide range of documents and revise existing databases or spreadsheets.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the organizational and functional responsibilities and operations of an organization.

Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs. Knowledge of correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.

Knowledge of extensive rules, procedures, operations, functions, and commitments applied to secretarial assignments to perform the procedural and administrative work of the office, such as screening calls and visitors, maintaining supervisor's calendar, preparing, reviewing and editing documents, locating and assembling information for various reports, maintaining files/records, and making and preparing travel arrangements Skill in fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems.

Ability to gather, analyze and present facts, communicate effectively, using tact and courtesy and posses the ability to plan, organize work, and meet deadlines. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Supports selected administrative support programs in close coordination with the Director of Support and Deputy Director of Support and provides program status updates at regular intervals. Assists the Director of Support as a liaison with the personnel flight on military and civilian personnel issues. Performs other clerical and administrative work in support of the office/organization. Serves as facility manager for HQ AFROTC Northwest Region.