PUBLIC SAFETY DISPATCHER

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Proficiency in emergency communications, public safety dispatch operations, and emergency response procedures, including the use of dispatch systems and communication equipment.

Strong communication, multitasking, critical thinking, crisis management, and decision-making skills, with the ability to remain composed under pressure and accurately prioritize emergency situations. .

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive, evaluate, and prioritize emergency and non-emergency calls, determine appropriate response levels, and dispatch police, fire, EMS, rescue, and other emergency resources.,You will coordinate emergency response operations across multiple jurisdictions, monitor responder status, and communicate critical information to ensure timely and effective emergency services.,You will provide crisis intervention and pre-arrival emergency instructions to distressed callers while gathering essential information and maintaining composure during high-risk situations.,You will operate emergency communication systems, including 911, computer-aided dispatch (CAD), two-way radios, alarm monitoring systems, and emergency notification equipment.,You will maintain accurate incident records, conduct law enforcement database inquiries, process sensitive information, and ensure compliance with security and confidentiality requirements.,You will independently assess complex emergency situations, make time-sensitive decisions, coordinate mutual aid resources, and assist in training public safety dispatcher personnel.