Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-11 you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Knowledge of an extensive body of management and/or program analysis, evaluation and improvement techniques/technical rules, guidelines, regulations and precedents; Knowledge of the basic objectives and policies governing various management or program operations; Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques to collect various types of factual information; Knowledge of PCMM software and Primary Care's Strategic Plan.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major duties include, but are not limited to: Works in collaboration with the Primary Care Leadership, Associate Nurse Executive, Team Leads, Health Administrative Services, CBOC Administrators, and Nurse Managers and is responsible for maintaining the PCMM database for all of the primary care teams. Assists or provides training, implementation, monitoring and evaluation of all administrative procedures related to PCMM operations.

Works closely with the other PCMM Coordinators serving as a PCMM subject matter expert, and will certify PCMM application users to ensure competency. Ensures maximum efficiency of the primary care clinic operations through appropriate utilization of resources by administrative and professional personnel.

Enters primary care team information into the PCMM database, assigns an un-assigns patients to primary care teams and providers, removes patients from the database when discharged from Primary Care, maintains accurate enrollment data, identifies and corrects discrepancies in the PCMM database system, and discharges patients from multiple or inappropriate teams. Monitors and tracks the Electronic Waiting List (EWL) for the Primary Care Service Line.

Participates in patient education activities as it relates to outpatient systems organization, clinical access, scheduling and logistical issues. Conducts a port of organizational surveys in a wide variety of organizational activities particularly in the PCSL. Obtains, organizes, files and retrieves reports and numerical data for use in preparing status reports, briefings and presentations. Work Schedule: Monday - Friday, 7:30am - 4:00pm. Work Schedule is subject to change based on agency needs.

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD050119 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized