Food Service Worker

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

01EXPERIENCE

A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards.

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated.

The potential eligibles are then rated against the remainder of the Job Elements: Dexterity and Safety Interpret Instructions, Specifications (other than blueprint reading) Materials Technical Practices Use and Maintain Tools and Equipment Without more than normal supervision Work Practices Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

02Preferred Experience

Serves as an Ambassador, Expeditor, or Call Center employee on a rotating basis for the enhanced dining system at Baltimore. Duties include interviewing patients for meal orders, introducing patients to the new system and how to order, planning and adjusting menus on a daily basis as well as daily communication with the Communications Center, delivery and retrieval of patient trays and monitoring used of bulk nourishments on the units.

Checks tray line to ensure all patients are receiving appropriate items on tray prior to being tugged to units for service. Works in Call Center to take patient meal orders throughout the day and working with nutrition meal service software system to run reports, ensure tray tickets print, and food tallies are completed for Cooks.

Also, responsible for Performance Improvement activities such as patient satisfaction surveys, calorie counts, tray accuracy and temperature monitoring, observing meal service and ensuring all Veterans have been fed and accounted for each meal. Incumbent exhibits excellent customer service and acts as a liaison between the patient, Nutrition & Food Services, and Nursing Service, displaying tact and diplomacy with peers, staff, patients, and patients' families.

Requires ability to utilize a telephone system, computer, and mobile communication device. Incumbent is responsible for following department's scripting requirements and training others as needed.

MAJOR DUTIES include but not limited to: Set up assigned station on the tray line with the correct supplies and food items Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates Break down and clean the station when assigned Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary Return soiled trays and dishes to the dish room Deliver meal trays to the patients' bedsides and report the patients' comments and complaints to the supervisor or dietitian Prepare beverages according to the number of servings required Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities Sort, wash, peel and cut cold foods using knives or other equipment Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes Prepare uncooked food items, such as sandwich spread and salad dressings Operate and break down and clean all equipment assigned to food service and related areas Portion other food items into standard serving sizes using the proper utensils and specified dishware Prepare boxed/to go meals Make final check of diet trays assembled by lower grade workers for completeness, correct food temperatures Verify that food items on the tray are appropriate for the prescribed diet Identify obvious discrepancies between the prescribed diets and the food items designated by the menu Decide what food items to serve for the most common diets when the diet card or tray ticket identifies only the kind of diet called for.

Distributes menus and surveys to patients Provide patients with basic information about modified diets and the nutrition services that are available Prepare individual and bulk nourishments and supplemental foods and beverages for patients Follow directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques Determine the quantities of ingredients needed to prepare required yield Make conversions between the metric system to the standard system Take nourishment inventories, stocking using first in-first out procedures, replacing expired items Label and distribute individual nourishments Sterilize equipment and sanitize work areas Work Schedule: Varies rotating, weekend and Holidays.

Position Description Title/PD#: Food Service Worker/PD99836A Physical Requirements/Working Conditions: Wage Grade 4 Food Service Workers perform work requiring light to moderate physical effort. They may be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. They are subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending.

They frequently lift or move objects weighing up to 20 pounds unassisted and occasionally lift or move objects weighing more than 40 pounds with the assistance of others. The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well-lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped.

Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.