Medical Support Assistant (Advanced)-HBU

01BASIC REQUIREMENTS

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language: Be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3J. Experience and Education Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education.

One (1) year above high school; OR combination of experience and education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

02Grade Determinations

In addition to the basic requirements for employment listed the following [education and experience] criteria must be met when determining the grade of candidates: Medical Support Assistant (Advanced), GS-6 a) Experience. One year of experience equivalent to the GS-5 grade level. (b) Assignment. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.

MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). AND; Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate [all of] the KSAs below: i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv.

Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. v.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/117, Part II, Appendix G45The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06.

03Physical Requirements

The Medical Support Assistant work is mostly sedentary; however, some walking; standing, and carrying light items are required. Light filing, sometimes involving working close to the floor, is involved. Wrist and back protection can be provided to minimize the risks associated with prolonged use of automated data processing equipment.

Duties include but are not limited to: Responsible to ensure accurate, timely and consistent information is entered into the appropriate database. Also, the incumbent(s) will provide the vision for development of monitors in measuring all data input.

Knowledge of other programs and eligibility criteria such as the Fugitive Felon Program, Veterans Justice Outreach (VJO), Shipboard Hazard & Defense (SHAD), Camp Lejeune Contaminated Water Exposure, Homeless Care for Homeless Veterans (HCHV), Operation Enduring Freedom/Iraqi Freedom/New Dawn (OEF/OIF/OND) and Special Registry Programs such as Agent Orange, Persian Gulf War, Environmental Contaminants, and ionizing Radiation.

• Perform work to support the Enrollment Coordinator/Supervisory MSA to include all administrative processes, health benefits eligibility determinations, and all aspects of the health benefits package.
• Performs technical activities involved with screening, processing, and assisting Veterans, non-Veterans, and beneficiaries seeking multiple medical treatment benefits.
• Evaluate each new patient to determine if the registration at this facility is complete.

Capable of thoroughly explaining eligibility and medical benefits to the patient. Based on the information provided by the patient, the AMSA performs the function of the Eligibility Claims Clerk and determines entitlement of care. Assure that all new veterans to the system are registered within five (5) days of receipt of their application. Responsible for accurate new patient management.

This includes updating and verifying demographic information, assisting with the patient vesting, scheduling new patient appointments, collecting insurance information, and will assure appropriate monitoring and reporting is accomplished within established time frames.

Incumbent(s) is tasked with VHA policy that Veterans' appointments are scheduled timely, accurately, and consistently with the goal of scheduling appointments no more than 30 calendar days from the date an appointment is deemed clinically appropriate by a VA health care provider (Clinically Indicated Date), or in the absence of a Clinically indicated date (CID), 30 calendar days from the date the Veteran requests outpatient health care service (Preferred Date).

The scheduling of all appointment request originating from fully processed VA Form 10-10EZs must be complete within 5-calendar days. Established patient is defined as a patient who has previously completed an appointment within last 36 months. Work Schedule: 3:30pm- 12am (Midnight) rotating weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Recruitment/Relocation Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized