User Experience (UX) Strategist

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.

Specialized experience for this position is defined as: - Experience conducting user research, analyzing customer insights, and translating findings into recommendations that improve digital usability, clarity, and accessibility; AND - Experience creating user-centered content, prototypes, journey maps, and design artifacts that inform product decisions and enhance customer experience; AND - Experience collaborating with product owners, technical teams, and business partners to test solutions, refine user interactions, and deliver evidence-based improvements.

As a User Experience (UX) Strategist, you will: Collaborate with Product Owners, Architects, and with direction from leadership, establishes UX strategy and vision for DNP's product ecosystem: DNP Connect Application Programming Interface (API), Web Portal, Multi Search, Batch Match, Continuous Monitoring, Public Assistance Reporting Information System (PARIS), and Payment Verification.

Plan and conduct user research to understand agency workflows, pain points, and challenges that arise during onboarding (e.g., pre-award, prepayment, post-payment screening), Public Access Link (PAL) submissions, data-sharing processes, integration readiness activities, and use of verification and other screening tools. Plan and lead user research with federal agencies, states, and financial system vendors interacting with Connect integrations, Portal workflows, and Payment Verification returns.

• Develop and refine UX standards and guidelines that ensure consistency across DNP products.
• Ensure experiences meet Section 508, Treasury User Interface (UI) guidance, and Treasury payment integrity policy criteria.
• Collaborate with Stakeholder Communications Strategist to ensure consistent messaging and experience improvements are across OFI and partners.