IT Specialist (Operating Systems)

FOR ALL IT POSITIONS: To qualify, you must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (SV-I band) In addition to competencies above: Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: To qualify for the SV-H band (equivalent to GS-12), you must have one year of specialized experience at the SV-G band or GS-11 in the Federal service or equivalent experience in the private sector.

Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Experience supporting the deployment and configuration of IT systems, applications, or infrastructure service for end-users, devices, or locations, helping improve service availability and user access.

Experience monitoring backup and recovery operations for IT systems or environment, identifying recurring job failures, and helped implement corrective actions that improved backup-success rates. Experience collaborating with the technical team, vendor, or program office to troubleshoot an integration or performance issue involving an IT system or service, contributing to a successful resolution.

To qualify for the SV-I band (equivalent to GS-13), you must have one year of specialized experience at the SV-H band or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position.

Specialized experience is defined as: Experience leading and supporting the installation, configuration, testing, maintenance, patching, upgrading, and release of enterprise IT systems and services. Experience contributing to technical projects involving Microsoft-based and UNIX/Linux environments, database platforms, storage, backup and recovery, mobile device management, and data-center infrastructure.

Experience identifying, documenting, presenting with recommendations on technical and functional requirements for IT systems, including system interfaces, dependencies, performance requirements, and integration considerations. Experience creating reports and dashboards by gathering requirements, identifying business rules and reporting criteria to deliver data visualizations and written products to management and stakeholders. Credit for experience is given based on a 40-hour workweek.

Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

This IT Specialist (Operating Systems) position is located in (2) two branches in the Information Technology Division, Transportation Security Administration, Department of Homeland Security (DHS).

Duties include but are not limited to: Supports a variety of information technology (IT) infrastructure operations, engineering, and system projects such as installation of new operational technical environments or engineering support of various systems capabilities, patches, upgrades and releases using advanced knowledge and experience.

Performs technical analysis and reviews a wide range of information systems in terms of design, development, implementation, approval, and periodic evaluation as well as providing a variety of operational systems to TSA with minimal supervision. Leads support functions and promotes the protection of the IT infrastructure by incorporating IT security and cybersecurity requirements, technologies, and processes into all engineering projects and activities.

Collaborates with internal/external organizational offices and agencies to support and maintain the operational environment. Performs asset management/inventory of information technology (IT) resources and evaluates cost/benefit, economic, and risk analysis in the decision-making process. Note: The duties are listed at the full performance level of SV-I band.

Descriptions of Program Areas Systems Deployment & Integration Branch: The incumbent serves as IT Specialist (OP) for the Systems Deployment & Integration branch, responsible for performing as a contributing technical specialist supporting the full range of system life cycle activities including planning, analyzing, developing, implementing, maintaining, testing, and enhancing enterprise-wide information systems.

End User Services Division, Enterprise Support Branch to deliver essential technology support for the TSA Freedom Center and the TSA Continuity of Operations (COOP) facility. In this role, you will ensure the continuous reliability of mission-critical, 24x7x365 Watch Floor operations and collaborate closely with Government Interagency Partners to maintain vital IT and Audio/Visual systems.

As a key technical contributor, you will drive the full system lifecycle by actively participating in the planning, procurement, deployment, and maintenance of TSA information systems. Note: The Government-wide announcement Link: USAJOBS - Job Announcement