Public Safety Telecommunicator (Office Automation)

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

GS-07 Specialized Experience: One year of specialized experience which includes: 1) Answering emergency and/or non-emergency calls for police, fire, medical or ambulance assistance; 2) Dispatching emergency personnel AND vehicles; and 3) Operating automated systems, emergency dispatching and communications equipment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

Typing Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors.

Monitor computerized fire alarm systems and other alarm systems such as Joint Capabilities Integration Development System (ICIDS) alarm systems.,Identify nature of emergency, level of response required based on local protocols, and provide additional information to the responding units.,Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment,Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.,Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.,Provide initial incident command support until responding emergency units arrive on scene.,Responsible for caller interrogation to determine the problem and the nature of the call.,Provide emergency medical dispatching assistance to callers with medical emergencies.