Information Technology Specialist (Policy and Planning)

CYBER EXCEPTED SERVICE POSITIONS ARE NOT SUBJECT TO THE TWO-PAGE RESUME LIMIT. YOUR FULL RESUME WILL NEED TO BE UPLOADED TO YOUR USAJOBS PROFILE USING THE DOCUMENT TYPE "OTHER DOCUMENTS". This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions Organization is defined as current, permanent ARCYBER/NETCOM employees only.

Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

To qualify based on your experience, your resume must describe one year of applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled.

Applicable experience would be demonstrated by contributing to project management functions to include planning, tasking, requirements, operations and training for a command; evaluating program strategies such as plans and budgets to provide support and contribution to the organization; and collaborating on new and existing issues to resolve complex problems.

My experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: Complete thorough and accurate work independently, even in the most difficult or stressful situations.

Occasionally review work completed by others; (2) Customer Service Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Examples of IT-related experience demonstrating this competency include: resolve routine and non-routine problems, questions, or complaints. Develop and maintain strong, mutually supportive working relationships with customers.

Conduct evaluation of support to determine quality of services and customer satisfaction, and recommend procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Examples of IT-related experience demonstrating this competency include: convincingly convey complex information to customers. Present thoughts that are well- organized and demonstrate confidence in the facts and ideas.

Adjust style when working with individuals with different levels of understanding; use various methods to explain and convey information; and (4) Problem Solving Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solve complex or sensitive problems by developing and proposing strategic alternatives.

Identify possible conflicts and shared benefits. Help team anticipate problems and identify and evaluate potential sources of information; provide feedback and coaching to others to help solve problems. Engage appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs. Evaluate the effectiveness of decisions and adjust future decisions as appropriate.

Plans, justifies, and manages (to include planning, tasking, requirements, operations, and training) multiple concurrent programs to meet DoD and Army strategy for the Pacific theater.,Performs as a project manager and a release manager for high visibility, high dollar value Enterprise initiatives across the Army Pacific theater.,Serves as IT Program Manager and Project Manager who oversees, coordinates, integrates, justifies, manages, and implements multi-year Information Technology (IT) Programs and projects for the 516th Theater Signal Brigade (BDE).,Develops and implements Pacific Theater plans.,Routinely advises on and prepares reports, staff studies, information papers, and briefings involving assigned areas