Supervisory Medical Administration Specialist

To qualify for this position, applicants must meet meet time-in-grade and specialized experience requirements by the closing date of this announcement, 11/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Project lead for operational improvement projects impacting patient care delivery systems and functions throughout the medical center; managing schedules and correspondence to organizing meetings and maintaining confidentiality; proactive, detail-oriented, and possesses exceptional organizational, planning, communication, and time-management skills; Ability to multitask and prioritize daily workload; extensive experience with office management systems, Excel, MS Office, Power point, Teams software, and Outlook.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application.

Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

You will be rated on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

01Physical Requirements

The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Functions or Scope of Assigned Duties include but are not limited to the following: The incumbent oversees Member Services, Enrollment & Eligibility, Administrative Officer of the Day (AOD) operations (24/7), Telephone Operations, and key administrative functions supporting Veteran onboarding and customer service. The position ensures that operations comply with national VHA policy, VISN standards, and local facility directives, and that staff deliver consistent, timely, and accurate service.

The Member Services Manager serves as the technical authority for Hybrid Title 38 (HT38) occupations within the section-notably Medical Support Assistants (MSA), GS-0679 - by interpreting national qualification standards, establishing/assessing competencies, providing performance appraisals consistent with HT3 8 rules, and guiding scope-of-practice elements and continuing education.

The incumbent leads and standardizes Enrollment & Eligibility (E&E) workflows (10-1 0EZ/EZR processing, priority group assignment, secondary review), ensuring timeliness, documentation accuracy, and alignment with VHA Directive 1601A.01 (Registration & Enrollment) and Health Eligibility Center (HEC) guidance.

The incumbent oversees AOD program operations (legal record of admissions/discharges/transfers, off-tour incident logs, urgent administrative determinations) and maintains 24/7 coverage and escalation protocols. The incumbent ensures AOD completion and accuracy of legally significant administrative records, including documentation of employee injuries, staff call-outs, medical-care-cost-recovery (MCCF) cases, and other incidents requiring administrative action or follow-up.

The incumbent directs outpatient scheduling operations within the section (clinic setup, VAOS configuration, scheduler training/adherence, audit readiness) to meet VHA Directive 123 0 requirements; coordinates consult/referral management practices with clinical leads per VHA Directive 1232 (Consult Management).

The incumbent provides administrative oversight of the Fugitive Felon Program, including reviewing and addressing fugitive-felon flags, contacting Veterans to explain eligibility changes, determining whether law enforcement involvement is warranted on a case-by-case basis, training staff on felon program requirements, and reporting program status/activity to the facility's Fugitive Felon Committee. Work Schedule: Monday-Friday 8am-430pm Telework: Not Available Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Medical Administration Specialist/PD692-906090 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized