SUPERVISORY MEDICAL SUPPORT ASSISTANT

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

01Basic Requirements

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None.

Supervisory Medical Support Assistant, GS-8 Experience: One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Demonstrated Knowledge, Skills, and Abilities: In additional to meeting the experience above candidates must demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic.

This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-8. The actual grade at which an applicant may be selected for this vacancy is GS-8.

02Physical Requirements

See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.

Duties include but are not limited to: Responsible for supervising subordinate MSA team leader(s). Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of the Community Care Program and operations in meeting established goals and objectives. Analyzes and prepares program status reports for review at all levels, including Community Care employees. Provides direct supervision to administrative staff, including the Medical Support Assistants.

Responsible for assuring the workload is delegated appropriately and the work is carried out efficiently. S/he is responsible for monitoring staff administrative activities and providing feedback, completing performance appraisals, implementing performance plans when indicated, and carrying out disciplinary actions when necessary.

Conducts daily monitoring of scheduling management, coordination, and analysis of Community Care, and consult management programs to ensure that the health system has the needed services available to purchase in the community to meet patient care demand. Works diligently to meet the overall needs of the patient, local community providers and VA providers in a timely, efficient manner.

Strengthens foundational services of Community Care/Non-VA Care by focusing resources more efficiently and improve timeliness of services in the community. Oversees quality and productivity of the Community Care administrative staff, independently determining the best course of action to resolve deficiencies. Monitors work productivity and compliance of local, VISN, and VACO reports and controlled correspondence.

Responsible for planning and organizing the Community Care program administrative activities, coordinating with staff and other Community Care program personnel, and conducting all administrative phases of the program.

Responsible for coordinating and conducting outreach to community providers, Veterans Groups, etc. explaining the Community Care Program, Mission Act, and the benefits of partnering with the VA, working with internal VA providers to understand needs and demand, and monitoring Community Care processes to ensure that all care is provided to Veterans on referrals in a timely manner.

Exercise patience, promote a congenial atmosphere and have realistic expectations in day to day operations, especially during periods of understanding, changes of priority and/or critical deadlines. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of the Community Care administrative staff and operations in meeting established goals and objectives.

Analyzes and prepares program status reports for use by the Community Care Program Manager with Compliance and Business Integrity Program, and senior-level management at the medical center and VISN. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Performs other duties as assigned VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Full-Time; Monday-Friday 7:30am-4:00pm Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc-at service discretion & manager approval Virtual: This is not a virtual position. Functional Statement #: 21J80-0 Permanent Change of Station (PCS): Not Authorized