Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/02/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level.

If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 13 or higher and the promotion potential of your current position must be at least GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: GS-13 - Applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-12 level) in the normal line of progression for the position. Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position.

The applicant must demonstrate advanced knowledge of agency programs, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution. The applicant must demonstrate skill in oral and written communications and development of presentations and reports.

Examples of specialized experience would typically include, but are not limited to: Experience in producing and/or reviewing complex written documents to include agreements and/or memorandums of understanding Experience developing and/or effectively presenting procedural guidance based on relevant statutes, regulations, and policies Experience presenting complex information through effective written and oral communication Demonstrated ability to work independently and adhere to deadlines Advanced technical competence in disability claims processing procedures Demonstrated ability to collaborate with internal and external stakeholders to establish agreements that enhance VBA claims processing efficiencies Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

01Physical Requirements

Work is primarily sedentary but involves use of a personal computer. Occasional standing, bending, walking, and stooping are also necessary. Some slight physical effort items. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Specific duties include: Monitors operating programs and activities supporting compensation benefits and services provided to veterans, their dependents, or beneficiaries. Works in close cooperation with other elements of VBA as it relates to Veterans benefits. Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to veterans.

Provides field support regarding the procurement of records and/or data from other federal agencies. Studies program operations, new legislation, automated systems management initiatives, and the operation of interacting programs and organizations to develop new and modified operating instructions and training material. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives.

Undertakes long and short-range research and studies program activities within the CS service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as Internet tools, manuals, and other reference material. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.

Prepares clear and concise documents including memorandums of understanding or agreement. Assists in the development of new or existing procedural guidance. Serves as an advisor and consultant to the supervisor on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural, and operational aspects of the compensation service program.

Prepares for and gives oral presentations to various audiences within CS Service, VBA senior management, department level executives, and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples. Research Veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions.

Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol, or legal statutes, which may impact or shape the future direction of the organization. Leads in-house efforts and participates actively as a team member or sub-group leader on project teams involving participants outside of VBA, to include the effective development of functional and beneficial agreements.

Demonstrates exemplary professionalism in business tact, acumen, communication style, and appearance that is reflective of an organization dedicated to world-class service delivery. Meets the needs of customers while supporting VA's mission. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides customers with consistent information according to established policies and procedures.

Handles conflict and problems in dealing with customers constructively and appropriately. Demonstrates an overall cooperative nature and team spirit in working with others yet is self-driven to complete tasks with little or no direction. Performs other duties as assigned. Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm. Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Program Analyst; PD42023A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.