Information Technology Specialist (Network Services)

Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a current permanent CES employee, you may be granted administrative return rights if agreed to by your CONUS organization. In accordance with DoD CES Personnel System Implementation Guidance for Overseas Rotations and Administrative Return Rights, employees must be able to satisfy the rotation requirement and tour limitations in DoD Instruction 1400.25 Volume 1230.

CYBER EXCEPTED SERVICE POSITIONS ARE NOT SUBJECT TO THE TWO-PAGE RESUME LIMIT. YOUR FULL RESUME WILL NEED TO BE UPLOADED TO YOUR USAJOBS PROFILE USING THE DOCUMENT TYPE "OTHER DOCUMENTS". This position is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) Positions Organization is defined as current, permanent ARCYBER/NETCOM employees only.

Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document. Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills, and abilities necessary to successfully perform the duties of the position.

Such experience is typically in or directly related to the work of the position to be filled. Qualifying experience would be demonstrated by one year of troubleshooting network problems to identify root causes; optimizing Information Technology (IT) infrastructure capabilities to deliver cost effective and/or sustained levels of availability; utilizing switches and fabric extenders (i.e.

9k, 5k, 2k), load balancers, and/or integrated service routers to establish connectivity to enterprise network; assisting with development of documentation (i.e. briefs, architectural designs/drawings) for accreditation requirements; and conducting vulnerability assessments for enterprise voice and video infrastructure.

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Selectee proactively coordinates and carries out the activities and processes required to implement, operate, and maintain premier collaboration services as a Network Operations Specialist.,Utilizes theater processes to coordinate maintenance or change activities that are going to disrupt service to users.,Optimizes the capabilities of IT infrastructure, services, and supporting organizations to deliver cost effective and sustained levels of availability.,Develops and reviews policies and procedures on a recurring basis to ensure completeness and accuracy.,Minimizes the impact of incidents and problems on business services caused by errors within the IT infrastructure and prevents the reoccurrence of incidents related to these errors.,Restores normal service operations as quickly as possible to minimize impact on business services.,Manages SIPR and NIPR Army Boundary Perimeter devices to include gateway routers, SPAN switches, and VPN devices.,Independently develops fact sheets, prepares briefs, architectural designs, and drawings. Participate fully in periodic inspections under the supervision of the Team Lead and Branch Chief.,Serves as a Vulnerability Assessment Analyst responsible for the vulnerability assessment and management of the enterprise voice and video infrastructure.