Partner Success Manager
About the role
Full text from the employer, as published on Arbeitnow, arranged into sections. Nothing added or removed.
01Why the role exists
This is a new role focusing on our high-value partner relationships, so there's lots of scope to make it your own. We've been testing this internally to validate the vertical, and now we're looking for a more focused hire to accelerate it.
The role is designed to be the first point of contact for our most valuable merchants - and prospective merchants. The gap between 'I'm interested' and merchants using us as their primary provider is where we unlock our most powerful growth stream. This role owns closing that gap for our highest-potential merchants.
02What you'll own
A book of roughly 50-100 merchants, hotels, hostels, tour operators, dive shops, retreats across Latin America, Africa and Asia. For each one:
Onboarding them properly, so Tab becomes the default rather than one of several payment options
Getting them integrated with their booking system where possible, integrated merchants transact more and stay longer
Increase wallet share by working with them to use our full range of features
Spotting merchants going quiet and getting them back before a slow season becomes a lost account
Expanding into second properties, sister businesses and group accounts
You'll focus on adoption and churn prevention, and will have the scope to work with our product team to ensure ideas get turned into reality.
03Who we're looking for
2-5 years in account management or partner success in travel or hospitality, OTA supply teams, tour operator or property software, or hands-on operations at a hostel, tour company or dive centre
You love building relationships with customers
Fluent Spanish (for our LATAM merchants!)
SQL - you can pull and read your own data to monitor account health, rather than waiting on an analyst
Comfortable being the person who owns an outcome rather than working a queue
You don't need a payments background. You'll learn that here, and we'll support you on the payments side while you build that up.
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DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
UN living-cost index for United Kingdom (ICSC post adjustment 76.4), as of 1 Oct 2026.
Source: ICSC post adjustment classifications (icsc.un.org)
- Skilled Worker visa: Job offer from a licensed sponsor at the required skill and salary level; English requirement
- Health and Care Worker visa: Eligible health and social care roles with a licensed sponsor
- Global Talent visa: Endorsement as a leader or potential leader in a listed field
Official routes: UK Visas and Immigration (GOV.UK)
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