Senior Software Developer, Application Support (Remote First)
This listing is for a Senior Software Developer, Application Support (Remote First) role at Zensurance, as a remote role open to applicants in Canada. It is listed as a full-time, senior position.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
This listing is for a Senior Software Developer, Application Support (Remote First) role at Zensurance, as a remote role open to applicants in Canada. It is listed as a full-time, senior position.
Skills and tools named in the text include TypeScript, React, AWS and microservices.
The listing gives the pay as C$104,000 - C$145,000 per year.
Benefits mentioned in the advert: parental leave and learning budget.
Dev Global Jobs found this job on Himalayas on Oct 15, 2026; applications close on Dec 14, 2026.
- Employer
- Zensurance
- Location
- Remote (Canada)
- Job type
- Full-time
- Level (from the title)
- senior
- Pay
- C$104,000 - C$145,000 per year
- Found
- Oct 15, 2026 on Himalayas
- Closes
- Dec 14, 2026
- Employer text
- 1,252 words, about 6 min to read
- Apply only on the official page (himalayas.app). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (TypeScript, React, AWS and microservices) in your CV where you really have them; applicant tracking systems look for these words.
- Plan to apply before Dec 14, 2026.
- Read the employer’s full text below (about 6 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
About the role
Full text from the employer, as published on Himalayas, arranged into sections. Nothing added or removed.
01About Us
Zensurance is redefining commercial insurance for Canadian businesses. As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Zensurance has been recognized for its rapid growth and industry impact: ✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025) ✅ Deloitte’s Technology Fast 500 (2024, 2025) ✅ Top Insurance Employers (2022) At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change. If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!We are looking for a Senior Software Developer, Application Support! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end, owning escalated incidents from triage through code-level fixes and deployment.
In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function.
This is a remote-first role within Canada.02Technical escalation & resolution
Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.
Investigate escalated issues at the code level, reading, understanding, and modifying production codebases across multiple engineering domains.
Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production.
Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation.
Engage engineering domain owners selectively when an issue requires their involvement.
03Support team enablement
Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.
Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time.
Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency.
Develop educational materials and provide coaching to help the team build technical confidence.
04Process & continuous improvement
Collect and analyze incident data to surface trends and recommend data-driven process improvements.
Suggest and implement improvements to the escalation workflow, tooling, and support processes.
Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality.
Manage and respond to escalated tickets within parameters set by Broker Support SLAs.
05Mentorship & leadership
Act as the senior technical voice within the Application Support team, setting the standard for investigation and documentation quality.
Mentor and coach team members, including the ability to explain complex technical concepts in accessible terms.
Assist Engineering Leadership in continuously improving craft capabilities across the support function.
06Requirements
- University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
- 5+ years building rich, complex web or mobile applications.
- Experience in architecting and augmenting large software systems.
- Extensive full-stack experience with Node/AWS and the TypeScript ecosystem.
- Experience with React is a plus.
- A passion for clean, reusable, and well-structured code.
- Ability to communicate efficiently.
- Collaborative work style.
- A commitment to continuous improvement.
- A commitment to continuous learning and knowledge sharing.
07Benefits & Perks at Zensurance
At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.💻 Work Your Way• Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace• Top-tier tech: "Office in a box" with all necessary tech equipment• Half days before public holidays: Enjoy half days before long weekends❤️ Your Health, Your Way• Flexible health and dental plans for families, including mental health support• Health & personal spending accounts to invest in wellness your way• Parental leave top-up, because family comes first🚀 Investing in Your Growth• Education assistance reimbursement for courses, conferences, books, and memberships• Opportunities to learn from industry experts and grow your career🤝 Staying Connected• Weekly Friday huddles to share updates and connect across teams• Virtual & in-person team-building events to strengthen our cultureWe’re building something special. Come be a part of it!08Who We Are
Business is hard work, but insurance doesn’t have to be!We empower business owners with simple, tech-driven insurance solutions through our online platform. Our success is fueled by our team-oriented culture and four core values: DELIVER - We set ambitious goals and achieve them. INCLUDE, We foster an open and safe space for all. INTEGRITY - We do what’s right.INVENT - We create straightforward, innovative solutions.09AI Tools and Your Interview
We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.10Diversity & Inclusion
Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.11Thank You!
We review every application with care to find the best fit for our team.While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!Originally posted on Himalayas
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