Player Support Representative
Aristocrat is hiring for the position of Player Support Representative in Tulsa, OK, United States.
DGJ summary of this job
Our own short read of this listing, built only from the facts it gives. The employer’s original text follows further down.
Aristocrat is hiring for the position of Player Support Representative in Tulsa, OK, United States.
The advert names Excel as a skill for this role.
The employer does not state a salary in this listing; DGJ Insight below shows an official pay benchmark for the place where one exists.
Benefits mentioned in the advert: pension or retirement plan, paid time off and bonus.
Visa sponsorship is not mentioned. Applicants from outside United States should check the official work permit route before applying.
Dev Global Jobs found this job on The Muse on Oct 18, 2026.
- Employer
- Aristocrat
- Location
- Tulsa, OK, United States
- Pay
- Not stated by the employer
- Found
- Oct 18, 2026 on The Muse
- Employer text
- 450 words, about 2 min to read
- Apply only on the official page (themuse.com). Dev Global Jobs is not the employer and never asks for a fee.
- Mirror the skills the advert names (Excel) in your CV where you really have them; applicant tracking systems look for these words.
- Read the employer’s full text below (about 2 min) before you apply.
- Build or check your CV with the free DGJ CV Builder.
DGJ Insight
Our own data about this role and place, from official statistics and our live job index.
Source: OECD Average annual wages, 2025
- H-1B specialty occupation: Employer petition, bachelor's degree or higher in the specialty; annual cap and lottery
- L-1 intracompany transferee: Employees of a related company abroad transferring to a US office
- O-1 extraordinary ability: Evidence of extraordinary ability in sciences, arts, education, business or athletics
Official routes: USCIS
About the role
Full text from the employer, as published on The Muse, arranged into sections. Nothing added or removed.
At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!
01What You'll Do
- Provide accurate information and support regarding customer accounts, products, and services
- Troubleshoot technical issues across computers, tablets, and mobile devices
- Handle live chat, email communications, inbound calls, as well as occasional outbound calls
- Communicate promotional offers and updates to VIP customers
- Identify, advance, and provide feedback on service issues or customer concerns
- Maintain strict customer confidentiality and data security standards
- Uphold what we value and remain current on internal processes and protocols
- Meet daily performance targets (approximately 70 customer contacts across channels)
- Adhere to SLAs, including responding to chats and calls within 45 seconds
- 0-2 years of customer support or call center experience preferred
- Be at least 21 years of age
- High school graduate or equivalent experience required; some college coursework preferred
- Strong problem-solving skills with the ability to think critically and resolve issues efficiently
- Excellent written and verbal communication skills
- Strong interpersonal skills with a customer-first approach
- Comfortable being camera-ready while working
- Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
- Experience troubleshooting computers, smartphones, and tablets
- Diligent with strong grammar, typing, and data entry accuracy
- Ability to work independently with good judgment and discretion
- Highly organized with strong time management skills
- Capacity to excel in a dynamic, high-demand setting
- Previous technical support experience is a plus
02Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
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