IT Specialist (CUSTSPT)

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements

Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions AND Qualifying Experience: In addition to meeting the basic requirement, applicants must possess qualifying experience.

To qualify based on your experience, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Experience leading and managing IT projects in a governance environment while serving in key roles such as Project Lead, and Government Point of Contact; OR overseeing project scope, schedule, and performance; identifying and mitigating risks; reporting deficiencies to leadership; and applying IT project management best practices to improve efficiency and support mission objectives.

Experience preparing business cases and performance measures, as well as coordinating with stakeholders and partner organizations to align project execution and portfolio management efforts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.

All qualifications must be met within 30 days after the closing date of the announcement. Combination of education and experience is not applicable for this position.

Serves as Project Lead and Government Point of Contact for IT projects, ensuring coordination among stakeholders and effective project oversight.,Manages project execution by balancing scope, schedule, and performance requirements to achieve organizational objectives and maintain customer satisfaction.,Identifies and mitigates risks, reports deficiencies such as cost overruns or schedule issues, and provides leadership with actionable findings and performance metrics.,Applies IT project management best practices to improve efficiency and support portfolio management.