IT CYBERSECURITY SPECIALIST (CUSTSPT)

You are required to have information technology (IT) related experience in the federal service or private or public sector demonstrating the following nine competencies, as defined: Attention to Detail-Is thorough when performing work and conscientious about attending to detail.

Customer Service-Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making-Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills-- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication-- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem solving-- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. In addition to you experience demonstrating the nine competencies above you are required to have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position.

Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled.

Qualifying experience would be demonstrated by: Installing and configuring hardware, software, and peripheral equipment; troubleshooting user system issues; administering system access; monitoring system performance; and developing and evaluating cyber policies with stakeholders. This position is within the Work Category Professional at Work Level Full Performance, Series and Grade GG-2210-12.

Additional qualifications information can be found from the following Department of Defense website: https://dodcio.defense.gov/Cyber-Workforce/CES.aspx Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will diagnose and resolve customer reported system incidents, problems, and events.,You will develop and deliver technical training to educate others or meet customer needs.,You will establish and maintain communication channels with stakeholders.,You will develop and evaluate existing and proposed policies with stakeholders.,You will serve on agency and interagency policy boards.,You will advocate for adequate funding for cyber training resources, to include both internal and industry-provided courses, instructors, and related materials.,You will promote awareness of cyber policy and strategy as appropriate among management and ensure sound cyber principles are reflected in the organization's mission, vision, and goals.,You will interpret, evaluate, and apply applicable laws, statutes, and regulatory documents to policy.,You will assess policy needs and collaborate with stakeholders to develop policies to govern cyber activities.,You will define and integrate current and future mission environments.,You will design/integrate a cyber strategy that outlines the vision, mission, and goals that align with the organization’s strategic plan.,You will draft, staff, and publish cyber policy.,You will monitor the rigorous application of cyber policies, principles, and practices in the delivery of planning and management services.,You will seek consensus on proposed policy changes from stakeholders.,You will provide policy guidance to cyber management, staff, and users.,You will review, conduct, or participate in audits of cyber programs and projects.