KNOWLEDGE MANAGEMENT SPECIALIST

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade level (GS-07) or equivalent in other pay systems.

Examples of specialized experience includes: Implementing, testing, and configuring SharePoint, Portal, and Enterprise Information Systems (EIS) capabilities, while supporting broader Knowledge Management (KM) programs to assist clients; guiding system users and customers in the effective use of Web Content Management, SharePoint, and Enterprise Information Systems to ensure optimal functionality and continuous support; employing analytical and evaluative techniques to thoroughly identify, consider, and resolve complex program-related issues and problems; identifying the need to upgrade or enhance system components using configuration and life cycle management concepts; applying troubleshooting and data analysis methods to resolve operational deficiencies; and delivering comprehensive customer support by receiving and resolving user problems, while documenting problem analysis and resolution procedures to maintain accurate activity records.

OR EDUCATION: Applicant has successfully completed a master's degree or equivalent graduate degree OR two (2) full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., that demonstrates the knowledge, skills, and abilities necessary to do the work. Note: must submit a copy of transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of Knowledge Management (KM) principles, concepts, systems, and tools sufficient to assist in planning and maintaining KM services; to implement, test, and configure SharePoint, Portal and EIS capabilities; and to instruct customers in accessing these services.

Knowledge of Knowledge Management (KM) Programs (records management, PA, FOIA, administrative communications, IMTs and other support functions) to assist clients. Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance system component capabilities in response to data collection, data management and data storage.

Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities. Ability to apply troubleshooting and data analysis methods to resolve operating problems. Knowledge of customer support principles sufficient to receive, responds with guidance and training, and ensures resolution of problems. Ability to communicate effectively, both orally and in writing.

Knowledge of military organizational theory and structure, Air Force and Air Force Reserve Command, intermediate and gaining command structure and relationships, and mobilization directives and practices. Knowledge to plan, schedule, conduct, and facilitate projects and studies to evaluate and recommend ways to improve the productivity of work operations in a program or support setting by use of the Continuous Process Improvement (CPI) program and related support resources.

Knowledge in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. Knowledge of process improvement techniques such as LSS/CPI qualitative and quantitative methods for process improvement projects. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Provides support to unit in planning, organizing, and overseeing the activities of the Communication unit with direct oversight of Knowledge Management Center (KMC) training, readiness, and capabilities. Develops goals and objectives that integrate organization and section objectives in administering Intranet SharePoint, Data Management, and Air Force Portal Content Management systems ensuring functionality and implementation. Publications and Forms Management.

Supports local Knowledge Management initiatives designed to identify, capture, evaluate, retrieve, and share the knowledge management programs of the organization.

Supports Information Management Tools (IMTs), Enterprise Information Systems (EIS) and Information Access Programs, Base Records Manager (BRM) Freedom of Information Act Manager (FOIA), Privacy Act Manager (PA) and Civil Liberties Officer, applies analytical processes of the effectiveness/efficiency of the Wing Information Systems (IS) life-cycle program goals. As the recognized organizational technical authority in Continuous Process Improvement (CPI) for KM programs, advises on CPI implementation and sustainment.