Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2026. You may qualify based on your experience and/or education as described below: Specialized Experience GS-05: You must have one year of specialized experience equivalent to at least the next lower grade level (GS-04) in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include: providing administrative and/or clerical support to include preparing correspondence, reports, and maintaining records; scheduling appointments, managing calendars, timekeeping, and/or coordinating meetings for a team or department; utilizing office automation software (e.g., word processing, spreadsheets, databases) to create, edit, and manage documents and data; and communicating with staff, management, and external stakeholders, both verbally and in writing, to relay information and resolve routine issues.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above high school. NOTE: This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university; transcripts are required. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an equivalent combination of successfully completed post-high school education and specialized experience as described above to meet the total experience requirements. Note: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. NOTE: Transcripts are required.

01Physical Requirements

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The work is mostly sedentary. It requires sitting, walking, standing, bending and carrying light items such as books, papers and files. At times, long hours may be spent operating a personal computer and/or typing.

Work Conditions: Work is performed in an office setting. The work requires the use of safe work practices that include office equipment, avoidance of trips and falls, and observation of fire regulations. The work area is adequately lighted, heated and ventilated. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major duties include but not limited to: Processes incoming records and sorting into documentation categories. Reviews paper/electronic fax copies, and scans them into an electronic record form. Receives clinical documentation via download or scanned from an applicable documentation exchange tool and performs analysis of all documents and quality check to determine record is relevant and identify the appropriate consult.

Reviews and researches numerous and voluminous medical reports from VA and community care providers/facilities; determines which documents are to be included in the electronic medical record; obtain guidance from provider and/or supervisor as necessary. Completes initial review of all incoming medical records and quality check. Performs other related duties as assigned to ensure the efficient operation of the department. Work Schedule: Monday-Friday, 7:30 a.m. - 4:00 p.m. Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD90537A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.

As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.