Program Support Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2026. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Providing administrative support to managers or executives; maintaining and organizing records, reports, and correspondence; using office automation software to prepare, track, and communicate information; coordinating and monitoring assignments, projects, or workflow activities; responding to inquiries and providing customer service to internal and external stakeholders; and communicating effectively both orally and in writing with a variety of individuals.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major duties include, but are not limited to: Provides administrative support to service leadership, including coordinating administrative activities and ensuring timely completion of assignments and actions. Plans, distributes, tracks, and monitors assignments, projects, and workflow activities to ensure timely completion of organizational priorities. Maintains, organizes, and manages records, reports, correspondence, and other program information for efficient retrieval and use.

Uses automated office systems and Microsoft Office applications, including Word, Excel, and PowerPoint, to prepare reports, correspondence, spreadsheets, presentations, and other administrative documents. Serves as a point of contact for internal and external customers, responding to inquiries and providing information regarding office programs, procedures, and services.

• Communicates effectively with staff, Veterans, family members, and other stakeholders to provide guidance, explanations, and administrative assistance.
• Assists with gathering, compiling, analyzing, and communicating information to support leadership decision-making and program operations.
• Maintains confidentiality of sensitive information and demonstrates integrity and professionalism in all interactions.

Works effectively under changing priorities and stressful situations while maintaining tact, diplomacy, and positive working relationships with individuals from diverse backgrounds. Work Schedule: Full Time, Monday - Friday, 7:30am - 4:00pm; 8:30am - 5:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD08652A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized