Lead Medical Support Assistant

Basic Requirements United States Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience and Education. (1) Experience. No experience required (2) Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Certification. None required. English Language Proficiency.

Medical Support Assistants must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations.

To qualify for the GS-07 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit. Lead Medical Support Assistant, GS-07 (a) Experience. One year of experience equivalent to the next lower grade, GS-06, grade level. (b) Assignment.

The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.

Assignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. (c) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL the following KSAs in your resume: 1.

Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. 3. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. 4.

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 5. Ability to provide staff development and training. 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07.

01Physical Requirements

Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

The Lead Medical Support Assistant provides support across multiple ancillaries and interprofessional clinics and determines the needs of the Veteran/caregiver.

Duties include but are not limited to: Coordinates the Medical Support Assistant (MSA) assignments and workflow found in an interprofessional coordinated care delivery model Responsible for daily workload assessments, assigning work assignments; assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interprofessional settings.

Assists the unit with complex and non-standard procedures, including clinical flow process related to access to care across multiple clinics, specialties and/or community resources. Works collaboratively with CAVHS/VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.

Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

Assures coverage of all areas of work, ensuring accurate and timely scheduling of appointments, providing guidance to staff members, including changes in implications and procedures; distributing and balancing workload: Creates and maintains employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; Organizes the work structure of assigned areas and acting as a liaison between MSA and staff to resolve day-to-day conflicts.

Schedules, cancels, reschedules patient appointments and/or consults; enters no-show information; monitors appointment requests from multiple electronic sources; gathers and obtains medical information from patients; processes medication refill requests; reviews electronic health records, obtains medical records, faxing.

Participates in huddles with other MSAs and/or CAVHS/VISN CCC staff to determine the daily needs of the VISN CCC, monitors outpatient appointments in areas of responsibility; and verifies and updates demographics when contacted by patients. Work Schedule: Rotating shifts, weekends and holidays. Schedule will be discussed during the interview. Schedule subject to change based on the needs of the facility. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 598-01754-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized