Human Resources Specialist (Information Systems)

GS-09 Specialized Experience: A qualified candidate's online resume and personnel records must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-07) in the Federal service. Specialized experience for this position is defined as meeting 2 out of 3 of the following: 1). Troubleshooting basic end-user access issues and routine system error tickets in automated human resources information systems (HRIS); 2).

Assisting with executing test scripts to validate software updates and report basic system defects in automated personnel applications; 3). Extracting routine human resources data from enterprise databases to produce standardized reports for management review.

OR Successful completion of a master's or equivalent graduate degree or at least 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D: Human Resources Management, Human Resources Information Systems (HRIS), Management Information Systems (MIS), Information Technology, Computer Science, Data Analytics/Business Analytics, or a related field. OR Combination of education and experience.

GS-11 Specialized Experience: A qualified candidate's online resume and personnel records must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-09) in the Federal service. Specialized experience for this position is defined as meeting 2 out of 3 of the following: 1). Assisting in identifying systemic malfunctions and security permission errors within an automated Human Resources Information System (HRIS); 2).

Performing tests of enhancements to validate software releases and verify defect resolutions in HR automated applications; 3). Assisting in developing statistical workforce reports by extracting and joining data from multiple enterprise databases to support organizational decision-making.

OR Successful completion of a Ph.D. or equivalent doctoral degree or at least 3 full years of progressively higher level graduate education leading to such a degree or LL.M. if related to the duties of the position: Human Resources Management, Human Resources Information Systems (HRIS), Management Information Systems (MIS), Information Technology, Computer Science, Data Analytics/Business Analytics, or a related field. OR Combination of education and experience. Limit your resume to no more than two (2) pages.

If more than two pages are submitted, only the first two pages will be reviewed to determine your eligibility and qualifications. Your full resume will be made available to the hiring manager if you are referred. "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations.

Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.

CTAP/ICTAP candidates: To be considered "well qualified" you must (1) meet all of the requirements as described in this section; and 2) be rated "well-qualified", which is defined as having a score of 85 or better. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

This is a developmental position. Applicants selected at the GS-09 or GS-11 grade level will have promotion potential to the Human Resources Specialist (Information Systems), GS-0201-12. This position will be filled at either the GS-09 or the GS-11 grade level.

As a Human Resources Specialist (Information Systems) GS-09 you will: Assists senior specialists with researching, diagnosing, and resolving HR information system issues, providing customer assistance and technical guidance to managers, employees, and regional points of contact. Assist with identifying issues, upgrades, and enhancements; monitors data quality; resolves user help-desk tickets; and documents errors or workarounds.

• Assists with extracting, manipulates, and analyzes HR data from multiple enterprise databases to fulfill routine and ad hoc reporting requests that inform leadership decision-making.
• Reviews HR automated workflows to identify opportunities to replace manual tasks with automation, assisting with the development of standard operating procedures (SOPs) and user job aids.
• Assist with processing performance and awards, assisting with spreadsheets during performance end of year closure.

Assists with correction and processing new actions as applicable, maintains data integrity in Workday and CHRIS. As a Human Resources Specialist (Information Systems) GS-11 you will: Researches, diagnoses, and resolves HR information system issues, providing customer assistance and technical guidance to managers, employees, and regional points of contact.

Supports cyclical and mass HR operations such as annual performance appraisals, award calculations, settlement agreements, and account access management across systems like Workday, CHRIS, eOPF, and USA Staffing. Reviews HR automated workflows to identify opportunities to replace manual tasks with automation, assisting with the development of standard operating procedures (SOPs) and user job aids.

Identifies system issues and enhancements; monitors data quality; resolves user help-desk tickets; and documents errors or workarounds. Processes corrections and new actions as applicable, maintains data integrity in Workday and CHRIS.